Terms & Conditions

Welcome to Heartnstrings.
By accessing or using our website www.heartnstrings.com and purchasing our products, you agree to be bound by the following Terms and Conditions.
Please read them carefully before placing any order.

1. General Information

Heartnstrings (“we”, “our”, “us”) operates this website to provide personalised jewellery and related products.
By using our site, you confirm that you are at least 18 years old or have parental consent to make purchases.

2. Products & Personalisation

  • Each Heartnstrings product is made to order and uniquely crafted based on your personalisation details.

  • Please ensure that all engraving texts, images, and customisation details are correct before placing your order.

  • Once production begins, personalized items cannot be modified, cancelled, or refunded unless the product is faulty or incorrect.

3. Pricing & Payment

  • All prices displayed are in INR (₹) and include applicable taxes unless otherwise stated.

  • We reserve the right to change prices or discontinue products at any time without prior notice.

  • Payments are processed securely through our approved payment gateways.

4. Shipping & Delivery

  • We ship across India and to selected international locations.

  • Estimated delivery times are mentioned at checkout but may vary based on location or courier delays.

  • Once shipped, tracking information will be provided via email or WhatsApp.

5. Returns & Refunds

  • Due to the custom nature of our products, returns and refunds are only accepted for defective or damaged items.

  • Please contact us within 48 hours of receiving your order with photos of the defect.

  • Approved refunds will be processed to your original payment method.

6. Intellectual Property

All content on this website, including images, logos, text, and product designs, are the property of Heartnstrings and may not be used or reproduced without written consent.

7. Privacy & Data Protection

We value your privacy.
Your personal information is used solely for order processing, delivery, and communication purposes.
For more details, please read our Privacy Policy.

8. Liability

Heartnstrings shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All jewellery should be handled with care and kept away from moisture and chemicals.

9. Changes to Terms

We may update or modify these Terms & Conditions at any time.
Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
📧 justask.heartnstrings@gmail.com
📞 +917822825729