1. How long will it take to receive my order?

Each piece is handcrafted.
Processing takes 3–7 business days, and delivery within India usually takes 4–8 business days after dispatch.

2. Can I change or cancel my order?

You can cancel or change an order within 6 hours of purchase.
After production begins, personalized orders cannot be modified or cancelled.

3. Can I return personalized jewelry?

Since our products are made-to-order, returns or refunds are only accepted for defective or incorrect items.

4. What materials do you use?

Our jewelry is crafted from high-quality brass and stainless steel, with optional 18K gold or silver plating, designed to be long-lasting and skin-friendly.

5. Can I gift Heartnstrings jewellery?

Absolutely!
Each piece comes beautifully packaged in our signature Heartnstrings gift box, ready to be gifted directly.

6. Do you ship internationally?

Yes, we currently ship to select countries.
International delivery may take 10–20 business days, depending on the destination.

7. How can I contact you?

You can reach us at justask.heartnstrings@gmail.com or message us via WhatsApp from our website.