Shipping Policy
At Heartnstrings, every piece is handcrafted and personalised with care before it reaches you.
We aim to deliver your orders safely and on time, while maintaining the quality our customers love.
Processing Time
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Each personalised order takes 7–10 business days for engraving and quality checks before shipping.
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During festive or sale periods, processing may take slightly longer (you’ll be notified by email or WhatsApp).
Shipping Time
| Region | Estimated Delivery Time |
|---|---|
| Within India | 4–8 business days after dispatch |
| International | 10–20 business days (depending on location) |
(Delivery times are estimates and may vary due to courier delays, customs, or weather.)
Order Tracking
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp.
You can check your package status anytime.
Shipping Charges
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A nominal fee applies for domestic or international shipping (shown at checkout)
Delays & Responsibility
We are not responsible for delays caused by the courier, customs, or incorrect shipping information provided by the customer.
Please ensure your delivery address and phone number are accurate when placing an order.
Questions?
Email: justask.heartnstrings@gmail.com
We’re happy to help with tracking or delivery updates.
